Flipkart – Voice Process & Customer Support Enablement
Industry: E-commerce | Service: BPO Voice Process & Support Systems
🔍 Problem
Flipkart required a robust voice process setup to handle thousands of customer queries daily, with minimal human error and faster ticket resolution.
✓ Solution
We provided a scalable voice support system using IVR flows, call routing, agent dashboards, and support metrics reporting — reducing average handling time and improving CSAT ratings.
Technologies Used
Twilio IVR
Zoho Desk
VoIP SIP Telephony
Zapier CRM
Google Dialogflow